Payment & Cancellation Policy

Your expedition guides, equipment, and food have been mobilized months in advance of your expeditions and 65% of an expedition’s costs are incurred before you arrive at your expedition start point.

Delays or cancellation are possible and could be caused by change in river, trail, weather conditions; force majeure; illness; strikes or other labour disruption; overbooking or downgrading of services; supplier bankruptcy or insolvency; mechanical failure of transportation or failure of any transportation to arrive or depart on time.

We are not responsible for any expenses incurred due to delays or cancellation.

Should we be forced to change itineraries or locations due to circumstances beyond our control (e.g. forest fires or river levels), the new plan will be left to the outfitters discretion.

We require a minimum of 6 participants for most of our trips. Please check with us prior to booking your flights to ensure we have adequate numbers. We cannot not refund flight costs for trips booked prior to confirmation.

As with any itinerary, it’s possible that conditions beyond anyone’s control may alter your itinerary. If we incur expenses for unexpected logistical arrangements not covered in the printed itinerary, the cost will be evenly divided among the participants. We rarely encounter such a situation, but the policy is an industry norm of which we wish to inform you.

We will not take an unnecessary risk by travelling any river if the water volume is identified as too high according to our judgment. In such situations, we sit tight until the volume drops or we can arrange an egress flight. The cost of such arrangements would be shared evenly amongst the participants.

If you require an evacuation for any reason, the expense incurred through the evacuation will be borne by you. For this reason we strongly recommend that you purchase medical evacuation insurance.

We reserve the right to levy a surcharge for spikes in supplier cost. We set our prices 18 months out and lock in what resources we can. While we do our best to project cost increases, our business is heavily dependent on aviation and ground transportation, and as such, may be vulnerable to unforeseen spikes in cost. As a small business we have limited ability to absorb these rare events. If a surcharge becomes necessary, you will be notified at the earliest possible time.

These are remote wilderness expeditions. While it has happened only rarely, it is possible that circumstances outside our control could force the cancellation of your expedition. For this reason we strongly suggest all our guests to purchase trip cancellation and interruption insurance.