Payment & Cancellation Policy

We are excited to welcome you to some of the most remote wilderness rivers on earth!

Payment Terms

For reservations for 2024, a 30% deposit is required to hold your spot and is fully refundable up to 90 days prior to your expedition start date. On this date, your final payment becomes due and all payments become non-refundable. Once your expedition is within 90 days we are unable to offer a refund for any reason. For custom or private experiences deposits are due and non-refundable after January 1st of the calendar year in which you are travelling and final payment is due and non-refundable as of March 1st.

Prior to making payment you will be required to sign our waiver and release form.

Please be advised

Your expedition guides, equipment, and food have been mobilized months in advance of your expeditions and 65% of an expedition’s costs are incurred before you arrive at your expedition start point.

Delays or cancellation are possible and could be caused by change in river, trail, weather conditions; force majeure; illness; strikes or other labour disruption; overbooking or downgrading of services; supplier bankruptcy or insolvency; mechanical failure of transportation or failure of any transportation to arrive or depart on time.

We are not responsible for any expenses incurred due to delays or cancellation.

Should we be forced to change itineraries or locations due to circumstances beyond our control (e.g. forest fires or river levels), the new plan will be left to the outfitters discretion.

We require a minimum of 6 participants for most of our trips. Please check with us prior to booking your flights to ensure we have adequate numbers. We cannot not refund flight costs for trips booked prior to confirmation.

As with any itinerary, it’s possible that conditions beyond anyone’s control may alter your itinerary. If we incur expenses for unexpected logistical arrangements not covered in the printed itinerary, the cost will be evenly divided among the participants. We rarely encounter such a situation, but the policy is an industry norm of which we wish to inform you.

We will not take an unnecessary risk by travelling any river if the water volume is identified as too high according to our judgment. In such situations, we sit tight until the volume drops or we can arrange an egress flight. The cost of such arrangements would be shared evenly amongst the participants.

If you require an evacuation for any reason, the expense incurred through the evacuation will be borne by you. For this reason we strongly recommend that you purchase medical evacuation insurance.

We reserve the right to levy a surcharge for spikes in supplier cost. We set our prices 18 months out and lock in what resources we can. While we do our best to project cost increases, our business is heavily dependent on aviation and ground transportation, and as such, may be vulnerable to unforeseen spikes in cost. As a small business we have limited ability to absorb these rare events. If a surcharge becomes necessary, you will be notified at the earliest possible time.

These are remote wilderness expeditions. While it has happened only rarely, it is possible that circumstances outside our control could force the cancellation of your expedition. For this reason we strongly suggest all our guests to purchase trip cancellation and interruption insurance.


We strongly recommend trip cancellation, trip interruption and medical evacuation insurance.

Call our office for more information concerning purchasing this insurance.

If you have pre-existing insurance policies please check to ensure your medical insurance will cover you away from home and includes evacuation coverage outside of your home region.

Preparations for our expeditions begin with a great deal of planning, months (in some cases, years) in advance. For this reason we must maintain the policy that no refunds are available within the 90 day period before each trip and we highly recommend trip cancellation insurance. The policy covers such things as injury, illness or death as well as trip interruption or cancellation due to weather, highway closures and aircraft malfunction. The policy is refundable until 90 days prior to trip departure.

Medical evacuation insurance is encouraged because if you require an evacuation the expenses incurred will be billed to you. Due to the remote wilderness locations of our expeditions, an evacuation could easily cost over $50,000!

Both trip cancellation and medical evacuation insurance may be purchased separately. The price will vary according to your age, where you reside, and details of your trip.

If you have any questions about the insurance, or if you would simply like a price quote, we recommend contacting the travel agents at Uniglobe Specialty Travel.

For guests with insurance through their credit card we encourage you to read the fine print on your policy to be sure you understand what costs may or not be eligible. With decades of experience supporting our guests with insurance claims for a wide range of reasons we have found that credit card companies often cover less than what you would hope. Guests who purchase insurance through the agent we suggest using have a very high rate of successful claims.

Karin, Uniglobe Specialty Travel
Toll-free within Canada: 1-866-932-2565
Direct for US/International: 1-867-668-3300

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