We accept reservations on a first come, first served basis. With our departures often selling out over one year in advance we encourage you to book early.
Step One
The first step is to reserve your spot using our online booking request form. Once we receive your booking request, we will contact you to confirm your trip dates.
Step Two
We’ll request that you read and sign our waiver and release form prior to making a deposit. We require a signed waiver and a deposit to reserve your spot. Then we’ll send you a detailed pre-trip package that will help you prepare for your adventure. You will be required to sign a paper copy of our waiver at your pre-departure meeting.
Scroll down to read more on our Payment & Cancelation policy, Insurance and more.
Payment & Cancelation Policy
Our prices are quoted in Canadian funds (CAD) and a 5% goods and services tax (GST) will apply. We accept initial deposits of $500 per person via credit card, e-transfer, cheque or wire transfer to reserve your spot.
A deposit of 30% of the trip fee is due by September 30th or at the time of booking if after September 30th.
As a small business, we appreciate payments made by cheque, e-transfer or wire transfer.
Payments made via credit card beyond the initial $500 deposit are subject to a 3% processing fee.
E-transfers can be sent to accounts@nahanni.com. We have auto deposit and are happy to accept multiple transfers if your bank has a daily limit.
We accept cheques in Canadian and US funds. US cheques will be converted using the daily exchange rate when we receive the cheque.
To make payment via wire transfer through your bank please ask us for our account information.
Charter Trips / Permit Buy-out
(Applies if you’re booking a trip exclusively for your private group.)
When fully booking a trip for your own group or booking the total number of spaces available, the spaces are non-refundable after Jan 1st. The payment balance for group trips is due March 1st. Payment options for private departures are cheque, wire transfer or e-transfer.
You Should Know
- Should we be forced to change itineraries or locations due to circumstances beyond our control (e.g. forest fires or river levels), the new plan will be left to our discretion.
- Though it’s never happened before, we reserve the right to cancel a trip up to 14 days prior to starting date. If we must cancel, a full refund will be made. If this occurs, we’ll endeavor to meet your needs with another trip at the earliest possible date.
- We require a minimum of 6 participants for most of our trips. Please check with us prior to booking your flights to ensure we have adequate numbers. We will not refund flight costs.
- No matter where you travel in the world, it’s possible that conditions beyond anyone’s control may alter your itinerary. If we incur expenses for unexpected logistical arrangements not covered in the printed itinerary, the cost will be evenly divided among the participants. We rarely encounter such a situation, but the policy is an industry norm of which we wish to inform you.
- We will not take an unnecessary risk by travelling any river if the water volume is identified as too high according to our judgment. In such situations, we sit tight until the volume drops or we can arrange an egress flight. The cost of such arrangements would be shared evenly amongst the participants.
- If you require an evacuation for any reason, the expense incurred through the evacuation will be borne by you. For this reason we recommend that you purchase medical evacuation insurance.
- We reserve the right to levy a surcharge for spikes in supplier cost. We set our prices 18 months out and lock in what resources we can. While we do our best to project cost increases, our business is heavily dependent on aviation and ground transportation, and as such, may be vulnerable to unforeseen spikes in cost. As a small business we have limited ability to absorb these rare events. If a surcharge becomes necessary, you will be notified at the earliest possible time.
Insurance
We strongly recommend trip cancellation and medical evacuation insurance. Insurance packages can cost 7-10% of the expedition fee and will ensure your investment in your river journey is protected.
Preparations for our expeditions begin with a great deal of planning, months (in some cases, years) in advance. For this reason we must maintain the policy that no refunds are available within the 90 day period before each trip and we urge all of our guests to purchase trip cancellation, trip interruption and medical evacuation insurance at the time of booking.
For custom or private experiences payments are due and non-refundable after January 1st of the calendar year in which you are travelling.
If you have an existing policy or insurance through your credit card please ensure you read the fine print. With decades of experience supporting guests with insurance claim for almost every reason under the sun we have found the credit card insurance often covers less than what you would hope.
Medical evacuation insurance is encouraged because if you require an evacuation the expenses incurred will be billed to you. Due to the remote wilderness locations of our expeditions, an evacuation could easily cost over $50,000!
If you have any questions about the insurance, or if you would simply like a price quote, we recommend contacting the travel agents at Uniglobe Specialty Travel. Guests who have purchased insurance through Uniglobe Specialty Travel have been sucessful in making claims for a myriad of reasons.
Karin, Uniglobe Specialty Travel
Toll-free within Canada: 1-866-932-2565
Direct for US/International: 1-867-668-3300
E-mail: karin@uniglobespecialtytravel.ca
